All Systems Operational

US Mediasite Video Cloud Operational
All Services Operational
Management Portal / My Mediasite Operational
Live Streaming Operational
On Demand Playback Operational
Search (Channels, API) Operational
Job Farm Operational
Authentication Operational
Mediasite Captioning Operational
EU Mediasite Video Cloud Operational
All Services Operational
Management Portal / My Mediasite Operational
Live Streaming Operational
On Demand Playback Operational
Search (Channels, API) Operational
Job Farm Operational
Authentication Operational
Mediasite Captioning Operational
JP Mediasite Video Cloud Operational
All Services Operational
Management Portal / My Mediasite Operational
Live Streaming Operational
On Demand Playback Operational
Search (Channels, API) Operational
Job Farm Operational
Authentication Operational
MSKK Sakura Cloud Operational
All Services Operational
Licensing Operational
Recorder Licensing Operational
Server Licensing Operational
Mediasite Capture Operational
Mediasite Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

JP Mediasite Video Cloud Update 2026-12-05 Dec 4, 2026 15:00-19:00 UTC

We will be updating JP Mediasite Video Cloud to the latest release during our scheduled maintenance window on December 5 between 12:00AM and 4:00 AM JST. Extended downtime is not expected, but your site may be unavailable for brief periods during this time.

See release notes at:
https://docs.mediasite.com/releasenotes/releasenotes80.html
Posted on Oct 30, 2026 - 17:26 UTC

Nov 15, 2026

No incidents reported today.

Nov 14, 2026

US Mediasite Video Cloud Update 11/14/2026
Completed - The scheduled maintenance has been completed.
Nov 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 UTC
Scheduled - We will be updating US Mediasite Video Cloud to the latest release during our scheduled maintenance window on November 14, between 12:00 AM and 4:00 AM CST. Extended downtime is not expected. However, your site may be unavailable for brief periods during this time.

See release notes at:
https://docs.mediasite.com/releasenotes/releasenotes80.html
Oct 30, 17:25 UTC
EU Mediasite Video Cloud Update 14-November-2026
Completed - The scheduled maintenance has been completed.
Nov 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 UTC
Scheduled - We will be updating EU Mediasite Video Cloud to the latest release during our scheduled maintenance window on 14 November, between 1:00 AM and 5:00 AM CET. Extended downtime is not expected. However, your site may be unavailable for brief periods during this time.

See release notes at:
https://docs.mediasite.com/releasenotes/releasenotes80.html
Oct 30, 17:23 UTC

Nov 13, 2026

Global Office 365 Issues
Resolved - Following Microsoft’s latest update, Enghouse Support systems have returned to normal operation.

If you require any assistance, please contact us through the usual support channels.
Nov 13, 17:13 UTC
Monitoring - Dear Customer,

Please note, due to a supplier fault we are currently experiencing delays relating to inbound emails to our Support Centre. Please contact us directly using telephone until the external fault is resolved. We apologise for any inconvenience this may have caused.

Kind regards,
Enghouse Support

Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Nov 13, 09:43 UTC

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

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