Updates to product licensing have been completed and the service is now fully operational.
Posted Aug 19, 2024 - 15:15 UTC
Update
We anticipate that direct in-product licensing will remain non-functional through the weekend. The Mediasite Support team does have the ability to generate licenses for users who need to re-license on an urgent basis. Please open a support ticket at https://enghouseglobal.atlassian.net/servicedesk/customer/portal/21/group/-1 if you need assistance.
Posted Aug 16, 2024 - 18:05 UTC
Update
We are continuing to work on a fix for this issue.
Posted Aug 16, 2024 - 15:18 UTC
Identified
Product licensing for server side components such as Mediasite Video Platform and its add-ons is currently unavailable. We are working on reconfiguration of back-end support systems in order to bring this back online as quickly as possible.
Any currently licensed server installs will continue functioning as normal, there is no impact to existing Cloud sites.
For on-premises customers, we recommend not making any hardware level changes that may trigger a need to re-license. For users running MVP in a virtualized environment, this includes modification of things such as RAM and CPU core allocation for the VM.
Posted Aug 16, 2024 - 15:03 UTC
This incident affected: Licensing (Server Licensing).