Public DNS resolvers across the Internet are reporting correct information, and our internal monitoring shows that previously impacted customers are successfully accessing and streaming content. If you continue to have issues at your organization, you may be able to expedite resolution by forcing a restart or flushing the cache of any local DNS servers at your location.
Posted Oct 29, 2024 - 19:59 UTC
Update
All sites are fully operational. However, recent DNS changes are not fully propagated across the Internet; some DNS resolvers are still using outdated information. If your organization utilizes a private DNS resolver, we suggest adding a temporary forwarder to utilize Google's DNS resolver (8.8.8.8, 8.8.4.4) which is currently returning the correct information. We will continue to keep this incident open until other public DNS resolvers are up to date.
Posted Oct 29, 2024 - 13:45 UTC
Monitoring
Mitigation steps have been taken, and we continue to monitor the situation.
Posted Oct 28, 2024 - 22:36 UTC
Identified
The issue has been identified and the team is working towards full resolution. Some customers may find that their sites are becoming available as configuration changes propagate across the Internet.
Posted Oct 28, 2024 - 21:25 UTC
Update
We continue to investigate the issue. The issue appears to be isolated to sites which are using a vanity domain configuration and/or redirecting to a third party SSO provider. Further updates will be provided as soon as possible.
Posted Oct 28, 2024 - 20:35 UTC
Investigating
We are investigating a potential issue in the Video Cloud environment, and will provide more information when possible.
Posted Oct 28, 2024 - 19:45 UTC
This incident affected: US Mediasite Video Cloud (All Services) and EU Mediasite Video Cloud (All Services).