Jobs continue to process as expected. The environment is functioning normally and this incident is considered resolved. Please reach out to our support team if you experience any further issues.
Posted Jan 27, 2025 - 22:56 UTC
Monitoring
The hotfix has been deployed across the environment and Job Farm tasks are processing successfully. We will keep this incident open while we continue to monitor the situation.
Posted Jan 27, 2025 - 21:26 UTC
Update
A hotfix for this issue is being deployed across the environment. This is being applied to back-end web servers on a rolling basis, and will not result in downtime for users. We will provide another update once the hotfix has been deployed and we have confirmed the issue has been resolved.
Posted Jan 27, 2025 - 19:09 UTC
Identified
The issue has been identified and this incident is being raised to Major Outage of the Job Farm component. Features that utilize the Job Farm are not working properly; this includes transcoding, media import/export, captioning, and running reports. A hotfix to address this issue is currently in test and will be deployed on an emergency basis. We will update again once timeline has been established.
Posted Jan 27, 2025 - 17:12 UTC
Investigating
We are investigating a potential issue in the Video Cloud environment. Job Farm processing such as video uploads, web-editing, and video transcoding may be delayed, or display an error. We will provide more information when possible.
Posted Jan 27, 2025 - 15:54 UTC
This incident affected: US Mediasite Video Cloud (Job Farm).